DELIVERY STARTS FROM £3.30 (STANDARD SHIPPING)

TERMS & CONDITIONS

Payment Policy:

1: All Payments must be made in full before we will despatch your order. We do not offer a credit facility at this time.

2: All goods remain the property of Lonestar Tactical UK, until payment has been received in full and the item has been dispatched to the delivery address.

3: We accept all major Credit and Debit Cards for online purchases, these being processed via Visa, Switch, Mastercard, American Express, Solo, Maestro, Electron, as well as Google & Apple Pay, payments are processed through “Worldpay” there is no charge to the customer for using this facility. We also offer payments using PayPal, again this payment is processed using “World Pay” allowing no additional charge to the customer. World Pay is one of the most secure forms of online payment processing, We do not get to see any payment details, only that a payment has been made and should dispatch the item.

4: World Pay uses “Point to Point” encryption making it one of the most secure payment portals on the market. PCI P2PE is the benchmark standard for the encryption of payment card data. It covers the entire data journey that starts at the payment terminal or Point Of Interaction (POI) device. The payment card data is secure all the way to the its decryption within Worldpay's secure service.

5: Your billing address must be the address that your payment card is registered too. Failure to provide the correct details may result in a delay in the dispatch of your order.

6: We DO NOT accept any of the following methods of payment. Cash, Cheque, Postal Order or Direct Bank Transfer.

 

Returns Policy:

If you wish to return an item, please contact us either by email: Sales@lonestartactical.co.uk or call us on 07496348239, we will then be able to advise you on the best course of action. Where emailing us, please include as much detail as possible, including photographs of the defect (if applicable). If the product you are returning is not faulty but no longer wanted, you must return it to us in ’as new’, unopened condition, complete with all original packaging (intact & unmarked) to qualify for a refund. We reserve the right to add a restocking fee depending on the product and its value, our standard restocking fee is 35%, this will be deducted from any refund that you receive. For further return criteria, please see the details below. 

 

Faulty or defective items:

1: If you need to return an item because it is defective or faulty (within the warranty periods defined in our terms listed below), you must inform us as soon as the fault has occurred or is as reasonably possible. 

2: If an item needs to be returned to us (following consultation) In some cases we can offer a collection service from you, this being DPD (depending on item value), however in some circumstances we reserve the right to ask you to post the item back to us, return address will be provided upon request.

3: When returning an item via post, Royal Mail Second Class Signed for must be used, with proof of postage obtained and a copy of the receipt emailed to Sales@lonestartactical.co.uk

4: If an item is either collected from you at our expense or returned to us on your own accord and is found upon inspection not to be faulty, we will not refund any postage and will charge for the return collection. plus any re-delivery charges to return the item to you. 

5: If a fault is found, we will repair the item (where possible) or offer a suitable replacement (if available) this providing that the product is within the warranty period (set out below). 

6: Should there be a fault present and it falls within the defined categories (listed below) and fall within the define warranty period (listed below) which DOES NOT include general wear and tear or damage through its misuse, we (the seller) shall decide to either repair, replace, or refund where appropriate.

7: Please note, items that are bespoke or that have been produced at the customers request, such as Team Patches, Call ID Patches etc, are NOT covered by this policy, unless the item is faulty upon its receipt, where the details set out above apply.

 

Unwanted Goods / Sent in Error:

Goods that need to be returned to because of a ’No Longer Wanted’ or a ‘Sent in Error’ must be returned to us in ‘Un-opened’ unused (as sold) condition, this will allow for the items re-sale. Items that must be included are as follows. Original   

1. Product Packaging, Instruction Booklets etc. We retain the right to issue a partial refund, (if decided). Or we may not issue you a refund at all. 

2. Bespoke products and services such as Custom Made Team Patches etc are excluded from our returns policy and we are unable to offer any refunds for these items under any circumstances. 

3. You are responsible for any other service provided to you in connection with your purchase, e.g. carriage charges (both delivery & return). 

4. You must notify us Sales@lonestartactical.co.uk of the intent to return any item within 14 days of receiving the item. If you wish to return an item that has been with you longer than 14 days, we may ‘as a gesture of goodwill’ accept its return at our discretion, but the return will be subject to a 35% restocking fee from any refund amount given. 

5. We cannot make any comment on your specific products until the goods are returned to us for examination. When first trying out your new purchase, please do so somewhere clean and safe - we can't exchange or refund muddy, scratched, or worn items - or their damaged packaging. Please note that no purchase can be accepted for return if our warranty has been voided.

 

Consumable & Perishable Goods:

Unfortunately we are unable to accept returns of consumables or perishable goods unless the packaging is unopened and the seal remains intact, for clarification these are items such as batteries (all), gas, pyrotechnics, lubricants and bb's 

 

Items purchased for a third party (Gift):

The refund of a purchase for a third party (Gift), you will only receive the full purchase price for items bought as gifts, if you were the original purchaser. All gifts must be returned as per the instructions in “Unwanted Goods / Sent In Error” section above.

 

Damaged In Transit / Missing Items:

1. We send all parcels using either Royal Mail Second Class Signed for or DPD Next Day, the service would have been selected by the buyer upon checkout. All deliveries MUST be signed for by the addressee; we do not allow deliveries without obtaining a signature. If you contact the courier directly and change our instructions once your order has despatched to be delivered without a signature or to someone other than the addressee. You forfeit your right to make any claim with us or the courier in the event of loss or damage. 

2. Upon Arrival to you ALL parcels should be thoroughly checked and inspected for any signs of damage. This must be done whilst the courier is in attendance. In the unlikely event that you fid that your parcel has arrived damaged, you must sign the courier's delivery sheet / device as "damaged". 

3. During Coronavirus Restrictions the courier will sign for you (Due to Social Distancing) but YOU must ensure that the courier has logged that the package is damaged. Failure to do so will put the liability for any missing or damaged item (s) on you. 

4. All goods enclosed in your delivery must be inspected in a reasonable timeframe and any missing items should be reported to us immediately via Email: Sales@lonestartactical.co.uk. Please Note, that All packages are photographed and filmed as they are packed for dispatch, with this footage being held on file for our reference.

5. In the unlikely event that you need to return an item to us, we (Lonestar Tactical UK) will NOT be held responsible for any items that have been sent to us if they become lost or get damaged in transit. You are responsible as the shipper for returning the item(s) to us. 

6. Although we specify the minimum requirement for return shipping (Royal Main Second Class Signed For) we would recommend sending the package by Recorded/Special Delivery or by a Courier. A collection service is available (at cost) from us using DPD, however, please keep in mind, you (the sender) are responsible for ensuring that the goods are well packaged, as you are ultimately responsible for the return goods until they reach us. 

  

Refunds, Replacements & Exchanges:

If we have to refund your original purchase cost (minus any discounts used) for a returned items of any nature, we will process the refund to the original method of purchase. For example, if the original purchase payment was made using PayPal, then the refund will be completed using PayPal, however, if the purchase payment was made using a credit card, we will issue a refund to the same credit card. All refunds will be processed by Lonestar Tactical UK within 7 working days. This is from the receipt of the returned goods. 

Warranty Terms:

 All products sold by Lonestar Tactical UK, unless otherwise stated within this warranty section, will be covered by a standard warranty period of 30 days from the date of invoice/receipt of cleared payment. We can however, extend this warranty period for up to 365 days if required, however, please note, an additional fee would be payable. This fee (if required) must be paid at the time of purchase, and additional warranty cover cannot be added retrospectively.
 

Any item sold by Lonestar Tactical UK will have the warranty period of 30 days / 365 days void, if they are not used in the manner they were intended, or if upon inspection and examination it seems apparent that the item has been mistreated, incorrectly maintained, abused, used excessively, modified, upgraded (including changes from the manufacturers original specification), dismantled in any way by someone other than Lonestar Tactical UK, or by breaching any of the warranty terms set out above. 

All warranties are non-transferable and remain with the original purchaser and original product only.

 

Examples of Standard Warranty Timelines:

a. Real World Items: 12 Months

b. General Battery Powered Products (Strobes, Radios Etc) 6 Months

c. Clothing & Equipment of any brand unless otherwise stated: 3 Months

d. Consumables (Batteries, Gas, BBs, Pyrotechnics etc: No Warranty.

In all warranty claims, a copy of your proof of purchase (invoice/receipt supplied with your purchase) must be provided in order to qualify for any warranty repair.
 

Please note that in all instances Lonestar Tactical UK shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses.

 

Nothing contained within these terms and conditions affects your Statutory Rights under Consumer Law.

Product Disclaimer

We do not warrant the suitability of goods for any particular purpose, and if you are in any doubt you should check a products specifications and suitability with the named manufacturers before ordering from us.
 

All product pictures, text and description of products shown on our website are correct at the time of publishing, but there may be slight variations with a product due to changes made by the manufacturer. Exact product details, contents, and colour variations will be updated at the earliest opportunity.

UK law specifies that products such as knives, pyrotechnics, and other limited items, are prohibited for sale to anyone under the age of 18 years old. By completing your purchase, you are agreeing you meet this criteria.

 We ask all of our customers to be responsible with the items sold by Lonestar Tactical UK. Please be considerate to others who may be intimidated with the equipment you are using, or who might not understand the purpose for which you are using your equipment. 

We are not responsible in any way for a products misuse by any individual, or any repercussions of any act by an individual, or by any public sighting and subsequent response of any of the products we sell. By completing your purchase with us you are accepting full responsibility for the products you are purchasing and giving an undertaking that you understand the risks involved with a sighting or their misuse and will keep the products out of sight at all times except when using them at an official venue for the purpose that they were intended.

Any trademarks used on Lonestar Tactical UK are recognised and this site has no affiliation with any of the manufacturers mentioned within our pages apart from those for whom we may be a distributor.

  

Site Details Notice:

Any of the contents on this website including but not limited to, images, graphics, written text or site design, are published by Lonestar Tactical UK and must not be copied, distributed or re-published without our express written permission in advance from Lonestar Tactical UK. Legal action may be initiated for any and all violations. 

 

Voucher Codes:

1. From time to time we may send you by email Special Offer web-coupons. These are codes which you may input on our website to qualify for certain promotions or discounts. Web coupons are subject to these Terms and Conditions and any terms and conditions notified to you at the time of issuance of the web-coupon.

2. A web-coupon is redeemed by entering its code at the appropriate point in the purchase process on the Website.

3. We reserve the right to withdraw or cancel a web-coupon for any reason at any time.

4. Web-coupons cannot be exchanged for cash [or be used to purchase gift vouchers].

5. Unless expressly stated at the time of issue, each web-coupon will be valid for use by the recipient of the web-coupon only, and may not be used in conjunction with any other promotion.

6. Each web-coupon has an individual code, once the code is used the coupon will no longer be valid.

7. In accordance with guidelines from HM Revenue and Customs, a web-coupon is treated as cash, therefore VAT is due on the full value of an order and you will be required to pay VAT on the full value of the order, unless otherwise stated in any terms accompanying the web coupon.

8. Web-coupons may only be used at the Website and will not be accepted over the phone.

9. From time to time certain products may be excluded from web-coupon offers and any such exclusion will be notified to you along with the web-coupon or through the Website.

10. Excluded goods will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.

11. No web-coupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, without our prior written permission.

12. Web-coupons distributed or circulated without the written approval of Lonestar Tactical UK, for example on an Internet message board or on a "bargains" website, are not valid for use and will be refused or cancelled.

13. When you use a web-coupon you warrant to us that you are the duly authorised recipient of the web-coupon and that you are using it in good faith.

14. If you redeem, attempt to redeem or encourage the redemption of web-coupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.

15. If we reasonably believe that any web-coupon has being used unlawfully or illegally we may reject or cancel any web-coupon and you agree that you will have no claim against us in respect of any rejection or cancellation. We reserve the right to take any further action it deems appropriate in such instances.

If we refuse a web-coupon submitted as part of an order, for any reason, we will inform you before the order is dispatched   

1. to advise of the correct cost of the order and give you the opportunity to cancel the order.

 

Discounted Items:

1. We mark products that qualify for discounts with the discounted price Highlighted in RED, this is next to the price in your shopping basket. Products which do not display the RED lower price are not eligible for a discount at that time.

2. Where an online offer states that a discount is given on a purchase up to a stated percentage, the discount given will only be applicable to qualifying products and the percentage of discount given will vary between qualifying products.

3. Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the promotion description.

4. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

 

Competitions (Price Draws)

1. From time to time we may run free to enter prize competitions on the Website or one of our social media outlets.

2. Competitions are open to residents of the United Kingdom who access the Website from the United Kingdom. All participants must be aged 18 or over (“Participants”). In consideration of us making the Competitions available to you, you agree to be bound by these Promotions Terms and Conditions.

3. Employees of Lonestar Tactical UK, its subsidiaries or affiliated entities and their immediate family members are not eligible to enter prize competitions.

4. All competitions will state the opening date and time and the closing date and time and the competition will only be open for that term normally 28 days.

5. All Participants will be asked to submit their name, telephone number, address and e-mail address. This information will be used to notify the winner and deliver any prize. Your personal information will be processed in accordance with our Privacy Policy.

6. A Winner will receive the prize detailed on the competition entry page (the “Prize”). The Prize is non -transferable. There is no cash or other alternative. We reserve the right to substitute a Prize of like for like value in the event that the awarded Prize is unavailable for any reason whatsoever.

7. Winners of the competition will be notified by e-mail as soon as reasonably practicable after the competition has ended. Prizes will either be emailed to the Participant’s registered email address where the prize is a non-physical digital item (such as a web coupon) or sent to the Participant’s registered address.

8. Winners of the competitions may be displayed on the web site as well as on our social media platforms, in the format title surname area e.g. Mr Jones from Birmingham. You hereby consent to this use.

9. Competitions may be subject to additional rules. If so, these additional rules will be listed on the relevant competition entry page and form part of this agreement.

10. By registering to enter the competition, Participants are indicating that they have accepted these Terms and Conditions.

11. We accept no responsibility or liability for loss to any person or property relating to the award of any Prize save for death or personal injury caused by our negligence for which our liability is unlimited.

12. We reserve the right to cancel the award of the Prize at its sole discretion without prior notice if the Prize cannot be delivered to the postal address indicated by the Winner and is returned to us.

13. Should we cancel a win for the above reason or otherwise in our sole discretion no form of compensation will be offered to the Winner.

14. We will not be liable for any malfunction or event beyond our reasonable control which prevents entry to the competition or fulfilment of the prize. By participating in the competition, Participants agree to this condition.

15. We will not be liable for any loss or damage to property whether material, financial or other which may occur when taking part in the competition.


OUR PRIVACY POLICY (GDPR)

GDPR / Privacy Policy Vs #1

This privacy policy is a public document which has been produced by Lonestar Tactical UK. This policy explains how we process and store your personal data when you use or Website or Social Media Platforms, it details how we apply data protection principles to your personal information and all of our business practices.

Topics:

· What data do we collect?

· How do we collect your data?

· How will we use your data?

· How do we store your data?

· Marketing.

· What are your legal data protection rights?

· What are cookies?

· How do we use cookies?

· What types of cookies do we use?

· How to manage your cookies?

· Privacy policies of other websites.

· Changes to our privacy policy.

· How to contact us.

· How to contact the relevant authorities.

What Data Do We Collect?

Lonestar Tactical collects the following data:

· Personal Identification Information, (Name, Address, Date of Birth, Phone Number, Email Address, Etc.

· We may also collect other information such as, Team Name, Site Details, UKARA Number, Team Photo, Etc.

How Do We Collect Your Data?

You directly provide our company with most of the data that we collect. We collect data and process data when you:

· Register online or place and order for one of our products or services.

· Voluntarily complete a customer survey, team discount application form or provide customer feedback on any of our Social Media platforms, including Trust Pilot or by email to us

· Use or view our website via your browser’s cookies.

· Our company may also receive your data indirectly from the following sources:

· eBay—Lonestar.TacticalUK

How Will We Use Your Data?

Our company collects your data so that we can:

· Process your order / Manage your account.

· Email you with special offers on other products and services that we think that you may like.

· Provide you with a Team Discount Scheme ( If applicable)

If you agree, our company will share your data with other companies that we work with, such as DPD, Parcel Force, Royal Mail, eBay, Social Media, other than the information that you must provide for the processing of your order.

When our company processes your order, we may send your data to, and also use the resulting information from, credit reference agencies to help with the prevention of Fraud.

How Do We Store Your Data?

Our company stores your data on various platforms, the main one being Go Daddy, this data is fully encrypted, and is stored when you place an order or sign up for our offers or news letters.

We use World Pay for payment processing, World Pay uses End to End encryption for your payment details, making the payment and details fully secure.

We use Social Media Platform such as Instagram, Twitter, Facebook and others, your data is stored with this companies when you sign up for an account, we DO NOT have access to this storage, other than data that is already in the Public Domain.

Our company will keep your personal data for a period of 12 months, this is because some products have a twelve month warranty, after this time, if you have not revisited or reordered, your personal data will automatically be deleted from the Go Daddy server. If you require your data to be deleted prior to this, please contact us and we will be happy to help.

Marketing.

Our company would like to send you offers and promotions on products that you might like, we do not use partner agencies, so the promotions would be from Lonestar Tactical UK only.

· If you have agreed to receive marketing information, you may also opt out at a later date should you require.

· You have the right at any time to ask our company to stop contacting you for marketing / promotional purposes, 

· If you no longer wish to be contacted for marketing / promotional purposes, please CLICK HERE

What Are Your Data Protection Rights?

Our company would like to ensure that you are fully aware of your Data Protection Rights.

Every user is entitled to the following:

The Right To Access—You have the right to request that our company provide you with any personal data that we hold on you, We may charge a small fee for this, usually £10.00.

The Right To Rectification—You have the right to request that our company correct any information that you believe in inaccurate. You also have the right to request our company to complete any information that you believe is incomplete.

The Right To Erase—You have the right to request that our company erase your personal data, under certain conditions.

The Right To Restrict Processing—You have the right to request that our company restrict the processing of your personal data, under certain conditions.

The Right To Object To Processing—You have the right to object to our company’s processing of your personal data, under certain conditions.

The Right To Data Portability— You have the right request that our company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request , we have one month to respond to you, if you would like to exercise any of these rights, please contact us at :

Email: Sales@lonestartactical.co.uk

Telephone: 01215170879

What Are Cookies?

Cookies are Text files that are placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology .

For further information about cookies, please visit: www.allaboutcookies.org.uk

  

How Do We Use Cookies?

Our company uses cookies in a range of way to improve your experience on our website,

Including;

· Keeping you signed in to your account.

· Understanding how you use our website.

· For a variety of other promotional capture uses.

What Type Of Cookies Do We Use?

There are a number of different types of cookies, however, our website uses:

Functionality—Our company uses these cookies so that we recognise you on our website and remember your previously selected preferences, these could include what language you prefer and the location that you are in, a mix of First-Party and Third-Party cookies are used.

Advertising—Our company uses these cookies to collect information about your visit to our website, the content that you viewed, the links that you followed and information about your browser, devise and your IP address. Our company sometimes shares some limited aspects of this data with third-parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our websites.

How To Manage Cookies.

You can set your browser not to accept cookies, and the above website tells you have to remove cookies from your browser, however, in a few cases, some of our website features may not function as a result.

Privacy Policy Of Our Websites.

Our company website contains links to other websites, for example, World Pay, PayPal, eBay, Twitter, Instagram, Facebook etc, our Privacy Policy only applies to our website, for more information on their Privacy Policy, please visit their individual websites.

Changes To Our Privacy Policy.

Our company keeps its Privacy Policy under regular review and places any updates on this webpage. This Privacy Policy was last updated on: 1st April 2021.

How To Contact Us:

If you have any questions about our companies Privacy Policy, the data that we hold on you, or you would like to exercise one of your Data Protection Rights, please don’t hesitate to contact us:

Email us at: Sales@LonestarTactical.co.uk

Call Us On: 0121 517 0879

Or Write To Us At: Lonestar Tactical UK, 13, DY102UE.

How To Contact The Appropriate Authority:

Should you wish to report a complaint or if you feel that our company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioners Office.

Telephone: 0303 123 1113 Help Line.